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Cancellations up close
Please note that we operate a sliding cancellation policy as follows:
Cancellations made with more than 12 hours notice from the start of the treatment(s) incur no charge.
Cancellations made with 4-12 hours notice from the start of the treatment(s) incur a 50% charge.
Cancellations made with 0-4 hours notice from the start of the treatment(s) incur a 100% fee.
Last minute bookings (bookings made within 12 hours of the treatment start time) have 10 minutes from the time the confirmation is received to make a change to the time or date free of charge.
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Refunds
The Wellness Concierge will process your refund within 48 hours from the time of cancellation (within working hours). Depending on your bank the refund can take between 3-5 working days to be deposited into your account.
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Contact
For any enquiries or feedback relating to potential or existing bookings, please contact hello@thewellnessconcierge.co.uk